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Sommaire
Présentiel
Awareness of the Fundamentals of Quality Why and what for? From Need to Results
Domaine :
> Create anchor and action points in the field of quality
> Provide participants with a new compass for:
- Adopt standardised, shared working methods with a view to improving effectiveness and efficiency
- Take action on a day-to-day basis thanks to new perspectives
- Facilitate the emergence of a culture of continuous improvement
- Being able to implement or apply a strategy for the common good
- etc.
> Develop intra- or inter-departmental or even employee-to-employee cooperation processes
> Facilitate modes of communication
> Supporting the implementation of company operational action plans
N.A.
Anyone wishing to understand the fundamentals of quality and the company's internal organisation.
- Concepts: management, management systems, standards and quality, etc.
- Some everyday life useful concepts and tools: PDCA, 5W, RACI, prioritisation, ...
- The allegory of the cake: an everyday example of how to translate quality concepts
- Understanding a simple process through examples
- The concept of service quality
- How to work according to quality principles
- Performance
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